Last updated: 28 October 2026
These Dealer Terms of Service (“Dealer Terms”) form a binding agreement between Francton Limited, operating as Garisea (“Garisea,” “we,” “us”), and the dealership or individual who registers a dealer account on the dealer dashboard at dealer.garisea.com or in the dealer side of the Garisea mobile app (together, the “dealer dashboard”) (“Dealer,” “you”).
By creating a dealer account, listing a vehicle, paying for a subscription or pack, or otherwise using the dealer dashboard, you accept these Dealer Terms. If you don't accept them, don't create an account.
These Dealer Terms are in addition to, not in place of, the customer-facing Terms of Service and Acceptable Use Policy at garisea.com. Where the two conflict on dealer-specific conduct, these Dealer Terms govern.
To open and operate a dealer account, you must:
Activation is admin-approved. Sign-up creates a pending account. A Garisea moderator reviews each submission (typically within 24 hours) and approves, requests additional information, or rejects. You can browse the dashboard and complete your profile while pending, but you can't publish vehicle listings or receive customer leads until your account is active.
Activation is not a guarantee of indefinite access — we may suspend or close accounts at any time per §13 below.
A dealer account is for a single dealership. Each dealership signs up once, under its own business name — a business name that is already registered on Garisea is refused. If your dealership belongs to a group, or you are opening a new branch of a dealership already on Garisea, ask us to attach your account to the existing organisation at [email protected] ; only Garisea can attach an account to an organisation.
You can sign in using email + password, Sign in with Google, or Sign in with Apple. You're responsible for keeping your credentials confidential and for every action taken under your account. Notify us immediately at [email protected] if you suspect unauthorized access.
Your store link. Your store link is your dealership's public address on Garisea. You choose it while you set up your account. After that, only Garisea can change it, because changing it loses its search ranking and breaks every link to it. To ask for a change, use Request a change under Settings → Store Page, or open a support ticket. We move it and keep the old link redirecting to the new one. We may also change a store link that is misleading, infringes someone else's rights or breaks these Dealer Terms.
We temporarily lock the account after 5 failed login attempts in 30 minutes and notify you by email. Sustained suspicious login activity (impossible-travel, brute force) may trigger a longer lockout pending review.
Staff seats and branches. You can add staff seats and branches yourself under Settings → Staff and Settings → Branches on the web, or More → Staff and More → Branches in the Garisea app, up to the limits of your plan shown in Billing. Each person you invite gets their own seat and login, with a role — owner, manager, branch manager or sales rep. A branch manager sees the staff of their own branch, can assign leads to them and manages the sales rep seats in that branch. Your account's own login is not a seat. Seats can't close the account or change its login email or password, and only your account's own login and owner seats can change the dealership's settings.
You are responsible for everything done through the seats you create, and for removing a seat when someone leaves. Sharing your dashboard credentials with anyone outside the dealership (third-party agencies, off-platform brokers, “ad-management” vendors) is prohibited — give each member of your staff their own seat instead.
The dashboard tracks a server-driven 5-step profile-completion checklist (business identity, contact channels, physical address, verification documents, listings). Customers see the results on your public profile (for example your business photos, address and opening hours, and a Verified badge if you hold one). Your phone number and email are never shown publicly (see §11). Incomplete profiles are deprioritized in search ranking and may not be eligible for promoted-listing surfaces. Completing the checklist is your responsibility and our recommended path to a functional account.
Garisea operates a multi-tier verification badge catalog (e.g. Verified Dealer, Trusted Partner, Premium Showroom). A badge is issued after Garisea's trust & safety team reviews the business documents you submit — your business registration certificate, and your KRA PIN and identity document where you give them — and it stays active while you pay its annual fee. It tells buyers that we reviewed those documents. It is not a rating of your sales, disputes or customer satisfaction. A “Verified” label on an individual car is set only by Garisea; you can't add it to your own listings.
Garisea offers a Free plan and paid dealer plans. The plans available, their names, listing limits, allowances, included impressions, staff and branch limits, and monthly, quarterly and annual prices are shown in the dashboard's Billing section before you commit. Every paid plan, including the largest, has a price shown there. We may update plans from time to time; price changes apply only as set out in §9, and material changes to the benefits of a plan you are on are notified per §23.
Named Garisea contact. Some plans include a named Garisea contact, as shown on the plan — a person at Garisea you can go to about your account. We don't promise a particular response time.
Plan add-ons. On some paid plans you can add optional extras from Billing, such as additional co-authored guides, at the price shown when you add them. Adding or reducing an add-on takes effect from your next renewal: it is charged then, together with your plan, from your wallet, and nothing is charged part-way through a period. The price you added it at stays the same at later renewals. What an add-on gives you (such as a guide) belongs to the period it was paid for and expires if you don't use it in that period.
Trials. Some paid plans offer a free trial, as shown on the plan. Each dealer account can start one trial in its lifetime, on the plan the offer names and for the length it shows. We remind you 7, 3 and 1 days before the trial ends. When it ends, your account goes back to the Free plan without any charge — a trial never turns into a paid plan by itself; to keep the paid features, buy a plan. Any trial credit you receive is spent before your own wallet balance; whatever is left when the trial ends is frozen, not taken back, and is released when you buy a plan.
First-payment bonus month. Some plans show a first-payment bonus month. The first time you buy one of them as a new plan (not as an upgrade), the purchase covers the billing cycle paid for plus one bonus month, whatever the cycle — monthly (1 + 1 months), quarterly (3 + 1) or annual (12 + 1). The bonus covers the plan only, not packs. It is given once per dealer account, for the life of the account: renewals and plan changes do not carry it, and it is not given again if that purchase is refunded under the cooling-off below.
Plan changes. An upgrade — a plan with a higher monthly price, or the same plan on a longer billing cycle — starts at once and is charged at the new plan's full price for a full billing cycle. Your plan then runs to the later of your current period end and one full cycle from the day you upgrade. Time left on your current plan is not refunded, and it is not carried over to the new plan: for example, if you upgrade 10 days into a monthly plan, the other 20 days are not returned. A downgrade takes effect at your next renewal and is charged then, at the lower plan's price. Nothing is charged when you ask for a downgrade, and you can cancel it before your renewal date. Choosing the plan and cycle you already have is not a change and is not charged. If a downgrade would put you over the new plan's listing limit, the oldest listings beyond the limit are auto-deactivated (not deleted) and can be reactivated after you upgrade again or remove other listings.
Cancelling. You can cancel from Billing → Subscription at any time. Cancelling stops the next renewal charge: your plan stays live until the end of the period you have paid for, and no part of that period is refunded — there are no pro-rata refunds. Until the period ends, the Keep my plan button on Billing → Subscription reverses the cancellation: nothing is charged, and your plan renews on its original date. When the period ends, your account moves to the Free plan. A trial you cancel can be restored the same way while it still runs.
Cooling-off on your first plan purchase. If you change your mind about the first plan you buy on your account, you can ask for a full refund within 7 days of buying it; the plan then ends. Renewals and later purchases are not covered — to avoid a renewal charge, cancel before your renewal date. Our Refund Policy (§3.1) sets out how it works.
On top of your plan, you can buy prepaid packs:
Pack credits do not expire and are not lost when you change or cancel your plan — they stay on your account until used. Credits that come with a plan period are different: your plan's monthly allowances belong to their period and expire at its end, without carrying over. Your plan's included views (see Advertising, below) reset each calendar month, except that views we couldn't deliver carry into the next month once. Once any credit from a pack has been used, the pack can no longer be refunded. See our Refund Policy for the full pack-by-pack refund rules.
Packs do not unlock features — they add to the relevant balance. For example, a Lead Pack adds leads but does not lift a listing limit (a plan feature) or grant a badge.
Boosts and flash deals. Boosts and flash deals use your plan's monthly allowance first, then pack credits, and are never charged to your wallet. If a boost or flash deal ends early — whether you stop it, we stop it, or the car is sold — the unused whole days go back to the pack or allowance that paid for them; the day in progress counts as used.
Advertising. Your ads run while you have a plan that includes that ad type; the ad formats open to you are shown on your plan in Billing. Garisea may reject or remove ads that break these Dealer Terms or the Acceptable Use Policy (§13).
Every dealer account has a single Garisea wallet that holds prepaid balance and pays for your plan and packs. If your account belongs to a dealer group, you spend from the group's shared wallet.
You are solely responsible for every listing you publish — its accuracy, its legality, its completeness, and its continued correctness over time.
Listing limits. Each subscription plan carries a maximum number of concurrent active listings. Exceeding it requires a plan upgrade. Sold and archived listings do not count.
Recording a sale. When you mark a car sold or reserved, we ask who the buyer is: one of the people who enquired about it on Garisea, or someone else. You must answer truthfully. We keep the sale price you record, including for a sale made outside Garisea. When you record a sale to a Garisea buyer, the other buyers' open enquiries on that car are closed, and we may show that buyer aftercare offers (such as servicing, parts, tyres and detailing) from businesses on Garisea. Those offers may come from businesses that compete with you, and include your own if your dealership also runs a care business on Garisea whose plan lets it make offers. If the buyer did not come through Garisea, you may add their name; don't add it unless you have a lawful basis to share it with us.
Official Dealership. Garisea lists a distributor or franchised dealer as an Official Dealership for a brand only while it holds an approved authorised-brand badge for that brand. We grant that badge after checking documents you submit that show the brand's authorisation. If the badge is revoked or expires, the Official listing for that brand is removed. Only Garisea grants it, and we may withdraw it at any time. Tell us at once if a brand's authorisation ends. You may not describe yourself as authorised by a brand you don't represent.
A “lead” is a customer-initiated contact about a specific vehicle. Garisea recognizes several lead types:
Deduplication. Lead deduplication is strict: only one Lead record is created per (customer × vehicle × dealer × lead type). Repeat taps from the same customer add a CONTACT_ATTEMPT entry to the lead's activity timeline rather than creating a duplicate lead.
Reassignment of un-responded leads. If you leave a new vehicle lead un-responded past the platform's response window (set by Garisea and adjustable over time; currently around 24 hours), Garisea may reassign that lead to another dealer offering a comparable vehicle so the customer still receives a timely response. When this happens, your original lead is closed as unresponsive — which is recorded in your responsiveness metrics — and the customer's contact details are removed from your access. Reassignment may be actioned automatically by the platform or by a Garisea administrator. Responding promptly, even with a brief holding message, keeps the lead with you. Garisea has no liability to you for a lead reassigned because you did not act on it within the response window.
Assigning leads to your team. New leads come to your account, and by default you assign them to your staff yourself. Under Settings → Lead assignment you can instead have each new lead given automatically to the seat with the fewest open leads, and have a lead that is still new and untouched after the number of hours you choose passed on to the next seat. A seat is alerted only about the leads assigned to it; the account owner and managers keep account-wide alerts.
Locked leads and asking for contact details. When you receive a lead beyond your plan's monthly allowance, the customer's phone and email are locked until you unlock that lead — with a lead pack, or automatically when your next monthly allowance arrives. You can still reply to the customer in the thread throughout.
Your contact details. Your phone number and email are never shown publicly. When a signed-in buyer taps Call or WhatsApp on your listing, we send you their enquiry, and we show that buyer your business number only if the lead is not locked. Partners handling the buyer's finance or insurance see your dealership's public profile, never your contact details.
On a locked lead you may not share your own contact details, and you may not ask the customer for theirs — including indirectly (“send your number,” “WhatsApp me”). Asking the customer to hand over details you haven't unlocked is treated the same as taking them. Messages that do either are blocked before they reach the customer, and we'll tell you why and how to unlock the lead.
Once a lead is unlocked, exchanging contact details in the thread is fine on any plan — you already have the customer's details and may call or message them directly.
Use of customer data. Customer contact details shared via leads may be used only to respond to that specific inquiry. You may not:
You are an independent data controller for any customer data that flows beyond the platform — once a phone call, email exchange, or in-person visit happens off-platform, that data is yours to handle under your own privacy practices (which must themselves comply with the Kenya Data Protection Act 2019).
Lead-followup notes. The dashboard distinguishes between follow-up notes (a single editable column on the Lead) and the activity log (a timeline of every event, including notes you add via “Add Note”). Both are internal to your account.
Fake or spam enquiries. If you believe a lead is fake, spam, bot-generated or off-topic, open a support ticket from your dashboard (Support) with the lead's details. Garisea reviews every report and may act against the account that sent it. If our support team confirms the lead was fake or spam, we return the lead credit it used — to your monthly lead allowance, or to your Lead Pack balance if a pack credit paid for it. Repeated reports that are not upheld may be counted against you.
Off-platform diversion. You may not solicit customers to take the transaction off Garisea specifically to avoid platform fees, packs, or attribution. Normal off-platform continuation of a sale (an in-person test drive, a final paperwork meeting at your premises) is expected and fine — the rule targets diversion, not continuation.
Test drives. When a buyer requests a test drive, you must respond in the dashboard with Accept, Propose alternative date/time, or Decline with reason. The buyer is notified by push, email, and SMS. You're responsible for:
Garisea is not a party to the test drive and is not insurer or guarantor of safety. Insurance and liability arrangements for the drive are between you and the buyer.
Trade-ins. When a buyer requests a trade-in valuation, they share photos and details of their current vehicle. Provide an honest valuation within a reasonable timeframe. Trade-in offers are not binding offers to purchase — final terms are negotiated when the buyer's vehicle is inspected in person. Don't use trade-in submissions as a lead-gen funnel where you have no genuine intent to value.
Garisea reserves the right to review, edit, hide, deprioritize, or remove any listing, profile element, message, or other content that violates these Dealer Terms, the Acceptable Use Policy, or Kenyan law. Intellectual-property takedown requests follow our DMCA / IP Takedown Policy.
Update requests. Where possible we'll issue an in-dashboard update request first (e.g. “add a missing photo,” “clarify the year”). You have a reasonable window to action it before the listing is hidden.
Messaging pauses. Attempts to share or request contact details on a lead you haven't unlocked follow a fixed, published ladder rather than a judgement call:
The counter covers a rolling seven days and resets after a pause, so a later pause again takes three attempts. Blocked attempts are recorded. Messages on leads you have unlocked never count.
To appeal a pause, contact support — an administrator can lift it immediately, and lifted pauses stay on the record with the reason.
Suspension grounds include:
Appeals. If your account or a listing is actioned, you'll receive an email explaining what happened and how to appeal. Email [email protected] with your dealership name, the affected item, and your response to the cited reason. Decisions are reviewed by a moderator who was not party to the original action.
For serious violations (fraud, safety risk, illegal content) we may act immediately and review on appeal afterward — protecting buyers and the platform from ongoing harm takes priority over procedural sequencing.
Reporting and blocking. You can report customers (for spam, fraud, harassment, off-topic abuse) and block individual customers from contacting your dealership. Blocking removes their messages from your inbox and prevents new contacts; it does not hide your public listings from them. Manage blocks from Settings → Blocked Users.
Customers can leave star + text reviews on your dealership and on individual vehicles. Reviews are moderated under Garisea's reviews policy:
You grant Garisea a worldwide, non-exclusive, royalty-free, transferable, sub-licensable license to host, display, reproduce, distribute, adapt, and create derivative works of your listing content (photos, videos, descriptions, pricing, dealership profile content) for the purpose of operating, promoting, and improving the platform — including:
This license terminates within a reasonable period after you remove the content or close the account, except where content has been validly re-shared by users beyond our control or is required to be retained by law.
You retain all ownership in your content. Garisea retains all ownership in its name, logo, software, designs, search algorithms, badge artwork, and editorial content.
You warrant that: (a) every vehicle you list is one you have clear title to or are explicitly authorized to sell; (b) every material claim you make in a listing or in messages with buyers is true and not misleading; (c) you have the right to grant the IP license in §15; (d) you have the legal authority to enter into these Dealer Terms and to bind the dealership you represent; (e) your use of the platform does not violate any Kenyan law, any contract you're a party to, or any third-party right; and (f) you will comply with the Kenya Data Protection Act 2019 in your handling of customer data that flows through or beyond the platform.
The platform is provided “as is” and “as available.” Garisea does not warrant uninterrupted operation, error-free functionality, freedom from viruses, or any specific commercial outcome — including guaranteed lead volume, conversion rate, sale price, or revenue. Listings appear in algorithmically-determined search results. Your plan's included impressions, and any impressions you buy, are an allowance your ads can use, not a promise of delivery (§7). To the maximum extent permitted by Kenyan law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
Garisea is a marketplace facilitator, not a party to vehicle sales between you and customers. To the maximum extent permitted by Kenyan law, neither Garisea nor Francton Limited nor its directors, employees, contractors, or affiliates will be liable for:
Our total aggregate liability for any direct damages arising out of or relating to these Dealer Terms — whatever the cause — is limited to the fees you paid Garisea in the 12 months immediately before the event giving rise to the claim. This limit does not apply to liability that cannot legally be limited under Kenyan law (e.g. liability for death or personal injury caused by our negligence, or for fraud).
You agree to defend, indemnify, and hold harmless Francton Limited and its directors, employees, contractors, and affiliates from any claim, demand, loss, damage, fine, regulatory penalty, or expense (including reasonable legal fees) arising from: your breach of these Dealer Terms; your listings or other content you publish; your use of customer data outside the scope permitted in §11; your dealings with buyers (sale contract, warranty claims, roadworthiness disputes, post-sale disputes); your non-compliance with Kenyan tax, consumer-protection, motor-vehicle, or data-protection law; or any allegation that your listings or conduct infringe a third party's rights.
By you. You can close your account at any time from Settings → Danger Zone (in the app, More → Security → Delete Account). Closure triggers Garisea's dealer-account deletion flow: profile and personal data, and every staff seat on the account, are removed within 30 days, listings are removed within 7 days (and may be hidden immediately on request), audit and tax records are retained for the legally required period (see §22). If your wallet holds money when you delete your account, it isn't forfeited: we open a payout request and pay the balance back to you (or your business); we may contact you to confirm where to send it. We keep the contact and payment details needed for that payout until it is made. Outstanding subscription fees for the current period are due. No part of a period you have paid for is refunded, except under the cooling-off on your first plan purchase in our Refund Policy.
By us. Garisea may suspend or close accounts for the reasons in §13. Where possible we'll notify you and offer an appeal window. On termination for cause, unused wallet balance and unconsumed pack credits may be forfeited where you have materially breached these Dealer Terms or engaged in fraud.
Survival. Sections that by their nature should survive termination — Intellectual Property, Your Warranties, Disclaimers, Limitation of Liability, Indemnification, Governing Law and Disputes, Miscellaneous — will survive.
When Garisea collects personal data from buyers (account data, inquiry content, contact details, search history, browsing activity), Garisea is the data controller for that data and processes it per our customer-facing Privacy Policy.
When a buyer's personal data (name, phone, email, message content, trade-in vehicle details) is delivered to you through a lead, you become an independent data controller for your use of that data within the permitted scope (§11). You must:
Garisea is not your data-processing agent for off-platform interactions, and we do not assume joint-controller liability for your independent handling of the data.
When you close your dealer account, Garisea retains certain records for the periods below:
Full retention schedule is in our Dealer Privacy Notice.
We may update these Dealer Terms from time to time. Material changes will be communicated by email at least 30 days before they take effect, with an in-dashboard notice. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the dealer dashboard after the effective date is acceptance. If you don't accept a material change, you may cancel before the effective date with no penalty.
These Dealer Terms are governed by the laws of the Republic of Kenya. Any dispute arising from or relating to your use of the dealer dashboard will first be addressed through good-faith negotiation. Email [email protected] with a clear description of the issue and the outcome you're seeking.
If informal resolution fails, the dispute will be submitted to mediation in Nairobi, Kenya. If mediation also fails, the dispute will be referred to the exclusive jurisdiction of the courts of Kenya, with the High Court in Nairobi as the primary venue.
Nothing in this section prevents either party from seeking urgent injunctive relief from any competent court.